In today’s online shopping market, honesty is the best policy. Read the following sections to find out more about how I ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact me if you have any questions!
I do not accept returns or exchanges, however if your product breaks after it arrives and you feel you are not capable of fixing the product, you can send it back to me (you must pay shipping costs), and I will happily fix the item free of charge.
Some notes for receiving your shipment:
Open your parcel carefully! Sometimes items move during shipping; message me if you have any concerns.
Let me know if you want your purchase to be gift wrapped or if there is a specific occasion that it is being purchased for!
Horses can handle a certain degree of light play, but I can not guarantee that paint wear, scratches, etc. will not occur.
If you want your model to retain its flawless coat I would recommend using it as a display model or purchasing a blanket.
Tack is delicate and fragile; I cannot guarantee anything will not break.
If you feel you are not capable of fixing the product, you can send it back to me (you must pay shipping costs), and I will happily fix the item free of charge.